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Good to Great Business

Good to Great Business

Description:   Building a great business is a marathon, not a sprint. Without the commitment of time and effort, you will start and stop in short order.  Nick talks about the moment when he began to think of building a great business and the journey to beginning...
The Missing Link in Customer Service

The Missing Link in Customer Service

Description:   What can you do for customers whose experience with your business was so-so? We have the plan to make the best of good reviews and how to handle negative reviews. But what if we put as much effort into customers who fall in the middle? Transcript:...
Marketing Domination

Marketing Domination

Description   Marketing domination is often the wrong approach for small and medium-sized companies.  Instead, focusing your marketing on who your customers are and where they are looking for you is key.  Why are we competing with large corporations when we can...